Service Description – Pay As You Go
1. Anywhere Sim is a virtual network and uses any available UK or EU network to provide a service and as such is not directly responsible for the operation of each network.
Provision of and Use of the Pay As You Go mobile service
2.1. Our Pay As You Go mobile service is radio-based and as a result there are natural limitations to its quality and coverage. Whilst every effort is made to minimise these limitations, and to ensure that our Pay As you Go mobile service is available to you at all times, we are not liable for any failure, delay, interruption, suspension, or restriction of our Pay As You Go mobile service or for a call being cut off for any reason, in particular for reasons beyond our control.
2.2 You accept that coverage provided by 2G, GPRS, EDGE, 3G and HSPA services may differ.
2.3. You will only be able to make and receive calls when you are in an area covered by our network.
3. Your Pay As You Go account
3.1 To use our Pay As You Go Mobile Service means that you purchase Pay As You Go Vouchers enabling you to make calls, send SMS text messages and send and receive data. We will provide to those Customers contracting for the Service, a SIM Card suitable for the Service, access, where appropriate to the Service provided, to the GSM network including GPRS, EDGE, 3G and HSPA Services, subject to the suitability of the Customer’s equipment and tariff plan to receive such Services. Access to mobile data services is provided by default at commencement of the service. This means that when the relevant settings are placed in your mobile handset, full access to the Internet is possible. You will need to have a valid top up with available service to maintain the ability to use the sim. All vouchers have an expiry date and a service duration.
3.2. Charges for Mobile Service shall be calculated by reference to Anywhere Sim’s Price List that applies from time to time. Call charges shall be calculated by reference to the details of the calls recorded by or on behalf of Anywhere Sim. The duration of the call shall commence when the call is answered or when a recorded service is accessed. Data charges shall be calculated by reference to the details of all data transmitted or received by the Customer and will include any resent data, recorded by Anywhere Sim. The amount of data will include such data that is added to control the flow of data across the Mobile Service network. Anywhere Sim measure and charge per byte from a defined point within their GPRS network, bytes measured at this point will be deemed the definitive amount of data that a customer will be charged. Certain conditions may mean the data measured on the customer’s handset may vary from that charged, these conditions include, but are not limited to, the type of handset used, retries between the customer’s handset and the Anywhere Sim GPRS network and retries between the GPRS network and the global Internet.
3.3 As you make calls, charges are incurred, and they will be deducted from amounts credited to your Pay As You Go Account. When all credit has been used up you will no longer be able to use the Pay As You Go GSM service to make outgoing calls, send messages or use data services, e.g. internet, until your top-up your Pay As You Go Account either using another Pay As You Go voucher or your debit/credit card. You will be able to receive incoming calls and messages where no termination charges apply until your remaining service period expires.
You hereby irrevocably authorise us to debit all relevant charges from your Pay As You Go Account as incurred.
3.4 Once your Pay As You Go Account has been credited you may receive calls on the Pay As You Go GSM service for the period of your applicable service. You may make calls until your credit is used up. To ensure continuous GSM Pay As You Go service, maintain your account in credit & service.
3.5 When you make a call the Pay As You Go system will: notify you when your balance is running low. At any stage you can dial 222 to find out what credit stands in your Pay As You Go Account and the date your Pay As You Go Account will remain active on the network.
3.6 If you do not make a chargeable call with your Pay As You Go GSM service within the period your account is active on the network, your Pay As You Go GSM service will move to an inactive state. The following actions will automatically occur:
3.6.1 Your Pay As You Go GSM service will become inactive;
3.6.2 You will not be able to use the GSM service to make or receive calls (except to make calls to the emergency services on 999 or 112). This period of inactive state will continue for a maximum of 90 days. You can reactivate your account at any time during this 90-day period; the minimum amount that you can top up with is £10.00.
3.6.3 If you do not reactivate your account during this 90-day period, your Pay As You Go Account will become retired from the network. In such circumstances, Anywhere Sim has no liability or obligation to pay or refund you the cost of the handset or SIM pack.
3.7 Calls (except free calls and fixed fee calls), are charged by the second. There will be no compensation for disrupted calls.
3.8 Data calls are charged per Kilobyte (KB). There is a minimum data charge of 10KB.
3.9 The cost of the calls is as set out in the Anywhere Sim Price List. When Anywhere Sim makes a change to the charges payable, Anywhere Sim will publish details (including the operative date) in Anywhere Sim Price List as soon as possible and in any event not less than 14 days before the change is due to take effect.
3.10 All published charges for Pay As You Go GSM service are inclusive of value added tax (VAT), at the rate applicable at the time of publication.
3.11 If you make a call and your credit is used up while you are making the call, the call will be terminated. If a call is attempted for which there is insufficient credit in your Pay As You Go Account for a minimum duration call (60 seconds), then such a call will not be allowed. To use data services, e.g. web browsing; while on-net you must have a minimum of 2 Megabytes (MB) free data available or a credit balance in your Pay As You Go account equivalent in value to 2MB. Whilst roaming you must maintain a minimum credit balance in your Pay As You Go account equivalent in value to 2MB at the data rate for the network you are utilising.
3.12 Your mobile phone and any Anywhere Sim Pay As You Go vouchers issued are your property and you are responsible for any loss or damage to them. You are responsible for the use of your mobile phone and any PIN/PUK codes issued with it and for the costs of any of the GSM services obtained through its use. You are liable for all charges which are or become payable in respect of your Pay As You Go Account, whether the Pay As You Go Account is used by you or by any third party.
3.13 If your mobile phone is lost or stolen, it is your responsibility to report it to the Police. We are unable to place a call bar on the mobile number. We will be happy to assist the Police with any relevant enquiries. If your phone is lost or stolen, you will also lose the mobile number to which the phone was attached. We strongly advise that you take out insurance to cover any loss, damage or theft.
3.14 Periodic or itemised statements of account are not available with the Pay As You Go service.
3.15 Your credit is not transferable to third party accounts.
3.16 The CLI (Caller Line Identity) of your phone (your mobile number) will always be released when you make an outgoing call unless you withhold it by dialling 145 before the number you are dialling.
3.17 If you wish to transfer to an Anywhere Sim Pay Monthly mobile tariff, you will need to complete a contract for such service (when this service becomes available). To be eligible, you must be aged 18 years or over at the time of your application. Any credit in your Pay As You Go Account can be transferred and will be shown on your first bill. You will be advised the amount that will be transferred.
3.18 Ceasing Pay As You Go service. You may cease your Pay As You Go service, by notifying us.
Anywhere Sim has no liability or obligation to pay or refund you the cost of the handset or SIM pack.
4. Your Anywhere Sim Pay As You Go SIM Card.
4.1 If the SIM card is damaged (through no fault of Anywhere Sim) you will be required to pay for any replacement, exchange or repair of the SIM card. If you require a replacement SIM card you must write to Anywhere Sim, quoting your name, address, contact telephone number, mobile number and day of activation of your Pay As You Go GSM service and/or proof of purchase, and any other relevant information that may be required by Anywhere Sim. A SIM card replacement will cost £20.00 (including VAT), and must be paid for in advance to Anywhere Sim;
4.2 To prevent unauthorised use of your mobile phone, your SIM card will become blocked if the PIN code is incorrectly entered 3 times. If the SIM card is blocked, you will be unable to use your phone in any way. In order to unblock the SIM card, you must enter your PUK code (Personal Unblocking Key). You will need to contact Anywhere Sim and we will provide you with your PUK code.
4.4 If you, or any third party, have incorrectly entered your pin code more than 13 times in total, the SIM card will be permanently blocked, and you will need a new SIM card. Once we have verified your identity and asked you questions about your account we will provide you with a replacement SIM card.
5. Voice Messaging Services
5.1 We will provide voice messaging service (voicemail) access to any service or facility comprised in such a service. For reasons of system capacity, the voice messaging service is limited to a maximum amount of call storage time. We reserve the right to make increased charges should such a maximum be reached or to suspend or terminate Service to you.
6.1 Any difficulties you may have in relation to our Pay As You Go Mobile Services should be addressed to our Pay as You Go Customer Services Centre on 01200 400010.
6.2 Emergency Service: The use of a mobile phone to telephone 999 or 112 service is not guaranteed and must not be relied upon as an alternative to emergency calls via the fixed telephone network or the established marine emergency procedures.
6.3 We reserve the right to refuse any request for information where we are unable to verify that the caller is the user of the Pay As You Go account.
6.4 Use of mobile telephones is not permitted on commercial aircraft as they cause interference to other communications and the Customer agrees to comply with all national and local laws in using equipment in relation to this Contract. Some types of electronic equipment may also be temporarily affected by digital transmissions.
6.5 Nothing contained within the terms and conditions of sale of the Pay As You Go GSM service (including the Pay As You Go GSM packs and/or GSM Pay As You Go voucher) will be constituted as vesting in or transferring to you any right, title, or interest in the software, the Pay As You Go mobile phone number, or the number contained on any GSM Pay As You Go vouchers.
6.6 If you wish to transfer your number to another Service Provider then this Contract will be terminated. We will provide reasonable assistance to you in respect of the transfer of your service.
6.7 We reserve the right to levy a connection fee for any reconnection to the network where your access to the Mobile services has been interrupted or suspended. In such event, we reserve the right to refuse to reconnect you to the network unless you furnish security or agree to adhere to the terms and conditions of the Pay As You Go Mobile service.
6.8 Any person to whom your Pay As You Go mobile number and Pay As You Go account are transferred will be required to comply with these provisions of this services attachment and our terms and conditions.